Average Review rating of 5 out of 5
Average Review rating of 5 out of 5
The "Service" refers to the website and associated services located at https://heareon.com. OXITRON LLC is responsible for maintaining and operating this Service, and may be referred to as "Heareon," "us," "we," or "our" as the context dictates.
When you access or use any part of the Service, including the site located at https://heareon.com, you agree to be bound by the following Terms of Service and all applicable laws. If you do not agree with these Terms of Service in their entirety, you are not authorized to use any portion of the Service or order any products from it. Your use of the Service constitutes your unqualified acceptance of these Terms of Service.
Heareon reserves the right to modify these Terms of Service at any time and at our sole discretion, without providing prior written notice. The most current version of the Terms of Service will be made available on the Service, and it is your responsibility to review them before using the Service or purchasing any product or service offered through it. If you continue to use the Service after any changes to the Terms of Service have been posted, you agree to be bound by the revised Terms of Service.
The Service provided by Heareon is intended solely for educational and informational purposes, and is not designed to offer professional diagnosis or treatment services to you or anyone else. Heareon does not act as a healthcare provider, and the healthcare information provided on this Service or through links to other websites is not a substitute for professional medical care. The information, including any doctor testimonials or the "Do I Need A Hearing Device" section, provided on this Service, or through communication channels such as chat, email, telephone, or in person by Heareon employees, agents or representatives, is not a replacement for seeking medical advice, and should not be relied upon to make any medical decisions.
The Success Screening provided during checkout is not a substitute for a medical diagnosis of your hearing ability, and Heareon is not responsible or liable for any advice, diagnosis, treatment, or other information or products obtained through the Service. If you think you have a medical emergency, you should immediately seek professional medical assistance, either by calling 911 or contacting your physician.
It is important to understand that medical information is constantly changing, and the information provided on this Service or linked websites may not be current, complete, or exhaustive. Therefore, you should not rely on the information provided to recommend a course of treatment for yourself or anyone else. Heareon does not endorse any specific products, procedures, tests, physicians, opinions, or information mentioned on the Service, and you should always consult your physician or other healthcare providers to interpret any information provided and to apply it to your individual case. By using this Service, you assume all risk and responsibility associated with any reliance on the information provided.
The Service allows you to place orders for products and services ("Orders") and you may need to provide certain information relevant to your Order, such as your credit card or debit card number and expiration date, billing address, and shipping information. YOU CERTIFY THAT YOU HAVE THE RIGHT TO USE ANY CREDIT CARD(S) OR DEBIT CARD(S) OR CHECKING ACCOUNTS OR OTHER PAYMENT METHOD(S) USED BY YOU IN CONNECTION WITH ANY TRANSACTION, AND THAT ALL INFORMATION PROVIDED IN ANY FINANCING APPLICATION IS TRUE AND ACCURATE. By providing such information, you authorize Heareon to share such information with third parties to facilitate the completion of Orders initiated by you or on your behalf. We may require verification of information before acknowledging or completing any Order. It is your responsibility to comply with all applicable laws related to the receipt, possession, use, and sale of any item purchased from this Service. Heareon reserves the right to refuse or cancel any Order for any reason at its sole discretion. Orders may not be fulfilled if you are located outside the Service's authorized shipping area, and excluded territories may change at any time, at Heareon's discretion.
By placing an Order through the Service, you agree to be responsible for and pay all charges that may be incurred by you or on your behalf, including all applicable shipping and handling charges and any taxes that may apply to your Order. These charges will be based on the prices in effect when the charges are incurred.
We will be responsible for shipping the products to you, and you will be responsible for paying all shipping and handling charges that are specified during the ordering process. The product pages on the Service will provide specific delivery options for you to choose from. Once we have transferred the products to the carrier, title and risk of loss will pass to you. Please note that any shipping and delivery dates provided are only estimates, and we cannot guarantee their accuracy. We will not be liable for any delays in shipments.
You bear full responsibility for any Payment Information you provide in connection with your Order or any other content you submit on or through the Service. We reserve the right, but not the obligation, to reject any or all of the Payment Information for any reason or no reason at all.
Although we strive to provide accurate and detailed descriptions, images, and photographs of our merchandise on the Service, it is possible that the product may vary slightly from the picture or description due to changes made by the manufacturer, and we cannot be held responsible for such non-material differences. Please note that all descriptions, images, references, content, specifications, products, and prices of products listed on the Service are subject to change without prior notice. The availability of any products on the Service at a particular time does not guarantee that they will remain available.
The Service may contain inaccuracies or errors, including errors in pricing. Heareon reserves the right to correct any such errors, including errors in pricing, on the Service or in pending Orders. In the event of such errors, if possible, Heareon will give you the option to keep your pending Order at the corrected price or cancel your Order without any penalty.
To make a purchase, you must meet the age requirement of 18 years or older and be eligible to buy a hearing aid device.
Under no circumstances are you allowed to resell any products purchased from or through Heareon, regardless of whether you purchased them through the Service. By using the Service, you confirm that you are purchasing products for your personal use only and not for resale or export, and you represent and warrant that this is the case.
Kindly read the subsequent terms and conditions attentively because by purchasing any products from our website, you signify your agreement and consent to these terms and conditions. Your order will not be processed unless you check the box next to the terms and conditions indicating that you have read and agreed to them. This Agreement governs the use of the website and any other subscription product or service offered for sale by Heareon and/or its affiliates and is between Heareon and you (“you” or “Customer”).
The use of any product or service offered by Heareon is limited to you and cannot be transferred to anyone else. Heareon has the right to modify the website, policies, and these terms without prior notice. The following provisions specifically apply to Heareon.
In case you are not completely satisfied with your Heareon® hearing aid device or an unopened accessory (the “Device”), you may choose to return it within thirty (30) days of delivery. If the Device is in its original condition (unopened in the case of an accessory) and has not been damaged or altered (including repair without our prior written consent), we will refund the purchase price to the account used for the purchase, minus any expedited shipping charges, and a handling fee of $99.
A handling fee will not be charged by Heareon for returns from customers in the following states: California, Delaware, Maine, Massachusetts, Montana, Nevada, Oregon, Rhode Island, Vermont, and West Virginia. However, if the Device is returned in a damaged condition, a refund will not be issued.
Once we receive your device, we aim to process refunds within approximately five (5) business days. The refund will be issued to the same payment method that was used for the original purchase on our service. However, please note that we do not offer refunds for any products marked as non-returnable on our site.
Upon receipt of the Device, you have a thirty (30) day window to return it to Heareon for a refund of the total payment made, less any expedited shipping if applicable, and a $99 handling fee. However, there will be no handling fee charged for returns from the following states: California, Delaware, Maine, Massachusetts, Montana, Nevada, Oregon, Rhode Island, Vermont, and West Virginia. The Device must be in its original condition and returned to Heareon within 30 days from the initial delivery date with the postmark serving as the evidence of return.
You may consider rewriting it as: "From the date of delivery, Heareon provides you with a limited warranty."
The Heareon hearing system is covered by a limited warranty that begins on the date of delivery and covers any defects in material and workmanship. The warranty applies to the hearing devices, internal components, charger, cord, and plug during the limited warranty period, and is backed by OXITRON LLC.
Heareon guarantees to restore the functionality of the hearing device to at least the same level as the original device in case of valid repairs. Depending on the discretion of Heareon, the hearing device may be replaced with new products or products made from new or serviceable used parts or may be repaired using new or refurbished replacement parts.
This and any other Heareon warranty does not cover devices purchased from unauthorized distributors (including eBay).
Damage caused by mishandling, inadequate care, contact with chemicals, submersion in water, or excessive pressure.
This repair policy does not cover damages caused by third parties or non-authorized service centers.
During the warranty period, there is no limit to the number of repairs that can be made for issues covered under the warranty terms.
During the warranty period, Heareon offers a one-time (1x) replacement for each device that is lost or damaged, subject to a fee (specified and updated on heareon.com/return.php). However, devices damaged as a result of improper use or care will not be eligible for replacement.
Call (844) 981-4224 and we will be happy to assist.
The Service is solely intended for personal use and not for individuals under 18 years of age. Any use of the Service other than personal use requires prior written consent from Heareon.
Using spiders, robots, data mining techniques or any other automated devices or programs to download, reproduce, store or distribute content available on the Service is strictly prohibited. Manipulating the Service, such as automating what are otherwise manual procedures, is not allowed. You must not interfere with or disrupt the Service or any other user's use of the Service in any way, including overloading, flooding, mailbombing, or crashing the Service. Additionally, attempting to circumvent security or user authentication measures, or exceeding the limited authorization and access granted to you under these Terms of Service is prohibited. Framing portions of the Service within another website or reselling use of or access to the Service to any third party without prior written consent from Heareon is also not permitted. The Service is provided for your personal use only and is not intended for individuals under the age of 18, unless consent has been obtained from Heareon.
To use certain services on the Service, you will need to provide specific information, which must be accurate, current, and complete. You are not allowed to use any false identities or aliases. Any passwords or access codes provided should be protected at all times. Your account is personal and you must not give any other person access to the Service or parts of it using your login credentials. You are responsible for the security of your passwords and login information and will be held liable for any unauthorized use. You must notify us immediately of any unauthorized access or security breach. We reserve the right to suspend or terminate your access to the Service at any time, with or without notice. We may also modify or discontinue the Service without notice and will not be liable to you or any third party for such modifications or discontinuations.
Heareon owns or holds licenses for all parts of the Service, including software, graphics, designs, copyrights, trademarks, service marks, trade names, logos, and other intellectual property or proprietary rights. Heareon is authorized to use and display certain materials belonging to third parties, such as research reports, news articles, third-party logos and trademarks, and other proprietary materials. Your use of the Service is limited to personal, non-commercial purposes only. By using the Service, you agree not to copy, distribute, modify, make derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from the Service without prior written consent from the owner of such materials. You may not reverse-engineer, disassemble, decompile, transcribe, store in a retrieval system, translate into any language or computer language, retransmit in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resell, or redistribute any material contained on the Service without prior written consent from Heareon. You must not delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Service. Except as expressly set forth in these Terms of Service, no license is granted to you and no rights are conveyed by accessing or using the Service. Heareon reserves all rights not granted under these Terms of Service.
You have the option to submit comments, materials, videos, audio, photographs, text, or other content to us, and certain pages on the Service may permit you to post videos, audio, photographs, text, or other content (collectively referred to as “Content”). However, you are prohibited from posting or providing Content that is illegal or violates these Terms of Service. By posting or providing Content, you guarantee that (a) you have all the necessary rights to the Content or are authorized to use and provide the Content and (b) the Content does not and will not infringe on any copyright, right of publicity, or any other third-party right or violate any law or regulation.
By sharing or posting Content, you grant Heareon an irrevocable, perpetual, worldwide license to use, reproduce, display, distribute, adapt, and promote your Content in any medium. You acknowledge that once you share or post Content, Heareon is not obligated to seek your approval or compensate you for its use. Heareon will own all rights, title, and interest in any compilation, collective work, or derivative work created using or incorporating your Content. You are fully responsible for any Content you share or post on the Service, including the consequences of sharing or posting such Content.
Heareon does not accept any unsolicited ideas from external sources, including but not limited to suggestions about advertising, promotion, or merchandising of our products, additions, improvements, or enhancements to our product lines, services, or changes in methods of doing business. This policy ensures that concerns about ownership of such ideas are eliminated. If, despite this policy, you submit an unsolicited idea to Heareon or this Service, you understand and acknowledge that such an idea is not submitted in confidence and that Heareon assumes no obligation, expressed or implied, by considering it. You further understand that Heareon shall exclusively own all known or hereafter existing rights to the idea everywhere in the world, and that such idea is hereby irrevocably assigned to Heareon. In the event that any such assignment is deemed unenforceable, you hereby grant Heareon an irrevocable, perpetual, worldwide license to use the idea in any manner, in any medium now known or hereafter developed, without compensation to you.
The Service provided by Heareon may contain hyperlinks or references to other websites that are not owned or operated by Heareon. Additionally, other websites may provide links to our Service. We advise you to be mindful when leaving our Service and to carefully review the terms and conditions and privacy policies of any other website that you visit. Heareon is not accountable for the practices or content of any third-party websites.
You have the option to provide us with medical information, such as an audiogram or an audiologist report. By doing so, you are representing that the medical information provided to us was given to you by a registered medical practitioner, preferably an audiologist, and was obtained through appropriate testing.
We take the privacy of your personal information, including medical information, very seriously. For detailed information on what information we collect and how we use it, please refer to our Privacy Policy by clicking on the following link: Privacy Policy.
The Service and its contents, including text, images, products (including device(s)), orders, graphics, and other information, are provided on an "as is" and "as available" basis, without any express or implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company makes no representations or warranties about the accuracy, completeness, timeliness, or reliability of the information accessible via the Service, or that the Service's functions will be uninterrupted or free of errors. The Company does not guarantee that defects will be corrected, or that the Service or the server(s) making them available are free of viruses or other harmful components. The warranty for the device and products is outlined above.
The Released Parties shall not be liable for any damages, losses, or causes of action resulting from your use of the Service or the products or devices provided by the Released Parties in connection with your order, except as outlined in the warranty for the device and products. In no event shall the liability of Heareon Hearing, Inc., its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on the site exceed the amount you paid to the Released Parties in connection with the applicable products (including the device(s)), service, or promotion giving rise to such liability. The Released Parties shall not be liable for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of the Company. Additionally, in no event shall Heareon be liable for indirect, incidental, consequential, special or exemplary damages arising from or in connection with your use or access of the Service, its contents and all text, images, products (including device(s)), orders, graphics, and other information, accessible from or available through the Service, even if Heareon has been advised of the possibility of such damages. It is important to note that some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
You agree that the preceding paragraph applies to all content, products, services, and experiences available through the Service. If any part of these warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason, or if we are otherwise liable to you, then our liability for all claims under such circumstances shall not exceed the amount paid by you, if any, for accessing the Service or purchasing any products.
Heareon may, from time to time, host Contests and/or Sweepstakes ("Promotions"). These Promotions will be governed by the Terms of Service, while each individual Promotion will have additional rules prominently featured, including but not limited to run-period, eligibility requirements, entry locations, prizes, etc. ("Official Rules"). By participating in the Promotions, each entrant agrees to be bound by the Terms of Service and the Official Rules, as well as the decisions of Heareon, which will be final and binding on all matters pertaining to the Promotions. The Promotions will be subject to all applicable federal, state, and local laws and regulations and will be void where prohibited by law.
You agree to defend, indemnify, and hold harmless Heareon, its officers, directors, employees, agents, affiliates, business partners, contractors, distribution partners, and representatives from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, or expenses, including but not limited to attorney’s fees, arising from or related to (i) any violation of these Terms of Service by you, (ii) any use of the content, services, or products provided by the Service in a manner not expressly permitted by these Terms of Service, (iii) any information obtained from the Service, (iv) any use of the Device or other products purchased through the Service, or (v) any failure by you to comply with applicable laws.
In the event that any part of these Terms of Service is deemed invalid or unenforceable by a court of competent jurisdiction, that provision will be ineffective but will not affect any other part of these Terms of Service. In such an event, the provision will be modified and interpreted to the extent necessary to achieve the objectives of the unenforceable or invalid provision within the limits of applicable law or court decisions.
Heareon's failure to exercise any of its rights or waiver of any breach by you under these Terms of Service shall not prevent Heareon from subsequently exercising such right or constitute a waiver of any subsequent breach by you of the same or any other provision of these Terms of Service. The rights and remedies of Heareon under these Terms of Service and any other applicable agreement between you and Heareon are cumulative and the exercise of any such right or remedy shall not limit Heareon's right to exercise any other right or remedy available to it.
If you have reason to believe that any materials available on the Service infringe a copyright, you must provide us with written notice that includes at least the following:
(i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
(ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
(iv) Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
(v) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Please send all DMCA notices to our designated contact at Heareon, which can be reached at the following email address: support@heareon.com.
Our policy is to end content relationships with third parties who consistently violate the copyrights of others.
Third-party content may be accessible through the Service, which is not controlled by us. We do not have an obligation to monitor, nor do we scan the content posted on the Service for any unlawful or inappropriate content. Nonetheless, we uphold the copyright interests of others. We have a policy against allowing any material that we know infringes on another party's copyright to remain on the Service.
The sections titled “General Disclaimer of Warranties,” “Limitation of Liability,” “Choice of Law, Arbitration, Class Action Waiver,” “Indemnification” and “Proprietary Rights” shall continue to be in effect even after the termination of these Terms of Service.
The Service is hosted in the United States of America and all its servers are located in the U.S.A. The laws of other countries may vary in terms of access and usage of the Service. We do not provide any assurance about the legality of the Service in any other country, and it is your responsibility to ensure that your use of the Service adheres to all applicable laws outside the U.S.A.
We shall not be held liable or responsible to you, nor shall we be deemed to have defaulted or breached these Terms of Service, for any failure or delay in our performance caused by circumstances beyond our control, including but not limited to acts of God, natural disasters, governmental actions, war, terrorism, civil unrest, labor disputes, transportation disruptions, or any other events that are beyond our reasonable control. This includes situations such as floods, fires, earthquakes, explosions, national emergencies, revolutions, epidemics, power outages, and telecommunication breakdowns, among others.
Governing Law, Arbitration, and Class Action Waiver (Important - Please Read as This Affects Your Legal Rights). By accessing or using the Service and purchasing any products from the Service, you agree to resolve any disputes, claims or controversies arising in connection with these Terms of Service through binding arbitration administered by JAMS in San Francisco, California, before one arbitrator. You expressly consent to this agreement. You also agree that you will not participate in any class arbitration or consolidated claims involving another person's account, and that you waive your right to participate as a class representative or member on any class claim you may have against Heareon. Additionally, you agree not to participate in claims brought in a private attorney general or representative capacity, if Heareon is a party to the proceeding. If any provision of this section is found unenforceable, the unenforceable provision will be removed, and the remaining terms will be enforced.
If you have any inquiries about these Terms of Service, please feel free to reach out to us at support@heareon.com.
These Terms of Service are effective and were last updated on January 28th, 2020.
Call us: (844) 981-4224
OXITRON LLC
30 N Gould St Ste r
Sheridan, WY 82801